Privacy Policy

2.Information we collect

We only collect the information we need to give you an accurate quote and deliver your move safely. This may include:

Information you give us

• Contact details — your name, email address and phone number.
• Move details — collection and delivery addresses, property type, floor/access details, inventory of items, and preferred dates.
• Correspondence — messages you send us by email, phone, WhatsApp or our contact and quote forms.
• Payment information — processed securely by our payment provider; we do not store full card details on our systems.

Information we collect automatically

• Technical data — IP address, browser type, device information and operating system.
• Usage data — pages you visit, links you click and how you interact with the site.
• Cookies and similar technologies — see our Cookie Policy for full details.

3.How we use your information

We use your personal data for the following purposes, each with a lawful basis under the UK GDPR:

• To provide quotes and deliver your move — to prepare estimates, schedule crews and complete your removal (lawful basis: performance of a contract).
• To communicate with you — to answer enquiries, confirm bookings and send service updates (lawful basis: contract / legitimate interests).
• To take payment — to process deposits and balances (lawful basis: contract).
• To improve our website and services — analytics and service development (lawful basis: legitimate interests).
• For marketing — to send offers and news where you have opted in (lawful basis: consent). You can unsubscribe at any time.
• To meet legal obligations — accounting, tax and insurance requirements (lawful basis: legal obligation).

4.Sharing your information

We never sell your personal data. We only share it with trusted parties who help us run our business, and only as far as necessary:

• Our moving crews and any subcontractors who carry out your move.
• Payment processors to take secure payments.
• IT, hosting, analytics and communication providers who operate our systems.
• Insurers and professional advisers where required.
• Law enforcement or regulators where we are legally required to do so.

5.International transfers

We aim to keep your data within the UK and European Economic Area (EEA). Where a provider processes data outside these areas, we ensure appropriate safeguards are in place — such as UK adequacy regulations or the International Data Transfer Agreement (IDTA) / Standard Contractual Clauses.

6.How long we keep your information

We keep your personal data only for as long as necessary for the purposes it was collected:

• Quote enquiries that don't lead to a booking — up to 12 months.
• Booking and job records — for the duration of our contract plus up to 6 years to meet accounting and legal requirements.
• Marketing data — until you unsubscribe or withdraw consent.

7.Your rights

Under UK data protection law you have the following rights, which you can exercise free of charge:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data where there is no legal reason to keep it.
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a portable format.
• Objection — object to processing based on legitimate interests or direct marketing.
• Withdraw consent — where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@phimovers.co.uk. We will respond within one month.

8.How we protect your data

We use appropriate technical and organisational measures to keep your data secure, including encryption in transit (HTTPS), access controls, and staff training. While no online transmission is ever completely secure, we take every reasonable step to protect your information.

9.Children's privacy

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us and we will delete it.

10.Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Significant changes will be communicated to you where appropriate.

11.Contact us & complaints

If you have any questions about this policy or how we handle your data, contact us at info@phimovers.co.uk or write to Phi Movers Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or by calling 0303 123 1113.